Política de reembolso
🔁 Refund Policy
Effective Date: April 1, 2025
We want you to be completely satisfied with your purchase. If you're not, we're here to help.
1. Return Eligibility
You may return your item within 14 days from the day you receive it.
To be eligible for a return:
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The item must be in its original condition, with no excessive wear or damage
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Items must be returned in the original packaging (if possible)
You do not need to provide a reason for your return if you are an EU resident and request a return within 14 days of receiving your order.
2. How to Start a Return
To start a return, contact us at support@darkforesttarotcards.com with your order number.
We’ll provide instructions for return shipping.
3. Who Pays for Return Shipping?
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Customers are responsible for return shipping costs unless the product was defective or incorrect
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We recommend using a tracked shipping service, as we cannot guarantee receipt otherwise
4. Refunds
Once we receive your return and inspect the item, we will notify you by email.
If approved, the refund will be processed to your original payment method within 7–10 business days.
If you are an EU customer, we will also refund the original standard shipping cost you paid (if any).
5. Non-Returnable Items
We do not accept returns for:
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Used or damaged products (unless defective)
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Gift cards
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Digital items (if delivered)
6. EU Right of Withdrawal – Form
If you are an EU resident, you have the legal right to cancel this contract within 14 days without giving any reason.
To exercise this right, simply email us, or you may use the following form (optional):
Model Withdrawal Form (EU):
To: Dark Forest Tarot Cards
Email: support@darkforesttarotcards.com
I hereby give notice that I withdraw from my contract of sale of the following item(s):
– Order number: ________
– Ordered on: __________ / Received on: __________
– Name of customer: __________
– Address: __________
– Date: __________
7. Questions?
Email us anytime at support@darkforesttarotcards.com